- October 18, 2018Jinky BuereFriendly Service and nice enough room for My family and Close to shops and public transportHawaii Americana RealtyAloha Jinky - we're glad to hear that you received the attention and service we expect for our guests - thank you for staying at one of our properties, and we hope you will choose to book with us again. Your feedback is appreciated – Mahalo
- September 20, 2018Oren Y.Unit was clean & spacious. Great location. Nice view of the Ala Wai. Assigned parking indispensable.Hawaii Americana RealtyAloha and Mahalo for your stay, Oren -- We hope you return, again! -The Hawaii Americana Realty Team
- August 21, 2018Wade TRoom with a good view of the mountains, just a short walk to the beach & CBD. Room could use a little TLC but really comfy bed makes up for that. Would happily stay again.
- August 6, 2018Kaitlin H.I really hesitated reviewing because my stay overall was wonderful. But the room was frustrating to tend to. The a/c unit was overflowing the porch with dripping water when we got there and my husband had to empty out the bucket multiple times A DAY. The bed skirt was noticeably ripped, only 3 rolls of toilet paper for 8 days.....there seemed to be mold of some sort beside the fridge on the floor. I have photos as well. I just wish it would have stated more clearly that there is no housekeeping from the get-go. It’s no fun deep cleaning every day on a vacation but even more so when we were left with a mess to begin with. I do appreciate the stay but sad to say I could not book here again.Hawaii Americana RealtyI’m sorry to hear that you did not share the 5-star experience that our guests who have stayed before and after you have, although I understand that no two experiences are alike and expectations vary. It is important to us that our units are clean and presentable for our guests, and the feedback you provided has helped our team to address these issues. Although the photos provided in the listing of this vacation property are accurate in reflecting the space and the furnishings in it, we would have been responsive to the issues you were experiencing, to ensure your stay was comfortable, if not pleasurable. Rest assured, your feedback back is welcomed and your concerns have been addressed and remedied, for the benefit of future guests. Respectfully, Mark G.H. Property Manager
- August 3, 2018Jim. MAir conditioning unit was excessively noisy and dirty. upon inspection, it has mould in the condenser which needs proper cleaning, but probably replacement as the compressor was very noisy. Ceiling fan could do with a balance.Hawaii Americana Realty— I’m sorry to hear that you did not share the 5-star experience that our guests who have stayed before and after you have, although I understand that no two experiences are alike and expectations vary. It is important to us that our units are clean and presentable for our guests, and the feedback you provided has helped our team to address these issues. Although the photos provided in the listing of this vacation property are accurate in reflecting the space and the furnishings in it, we would have been responsive to the issues you were experiencing, to ensure your stay was comfortable, if not pleasurable. Rest assured, your feedback back is welcomed and your concerns have been addressed and remedied, for the benefit of future guests. Respectfully, Mark G.H. Property Manager
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1888 Kalakaua Ave, Honolulu, HI 96815
